Shipping Policies

At Maruti Ganapati Bavane Jewellers, we understand the precious nature of your purchases and take utmost care in packaging and delivering your jewellery safely to your doorstep. This Shipping Policy outlines our delivery practices and procedures.

We are committed to ensuring your jewellery reaches you in perfect condition, fully insured and securely packaged.

Shipping Details

1. Secure Packing and Tamper-Evident Standards

1.1. Tamper-Evident Bags (TEBs): All outbound gold bullion, coins, and articles of jewelry purchased via the e-commerce engine are securely wrapped in high-security, heavy-duty Tamper-Evident Bags (TEBs) reinforced with sequential, unique numeric serial barcodes.

1.2. Forced Breach Indicators: The physical adhesive structure of the TEBs features a chemically reactive substrate that triggers a permanent, irreversible 'VOID' or 'TAMPERED' indicator if exposed to unauthorized physical peeling, heat distortion, or chemical solvents during transit.

2. Custody Examination Protocol at Delivery Point

2.1. Preliminary Inspection Mandate: The Customer or their explicitly authorized consignee assumes a strict legal duty to inspect the physical layout of the external transit box and internal TEB seal prior to executing the delivery log, signing the courier manifest, or relaying the safe delivery One-Time Password (OTP).

2.2. Absolute Right and Duty of Refusal: In the event that the outer box displays tears, unauthorized reinforcement tapes, structural slice-marks, or if the TEB serial barcode appears degraded or non-matching with the pre-dispatch digital tracking dispatch notice, the Customer must unconditionally refuse the delivery. The package must be handed back to the logistics representative instantly.

3. Mandatory Evidentiary Disclaimers (Continuous Video Mandate)

3.1. The Unboxing Video Requirement: To establish a valid claim for internal shortages, missing items, or product damage despite receiving a physically intact outer carton, the Customer must compile a single, continuous, unedited, high-resolution unboxing video recording.

3.2. Mandatory Frame Captures: The video must clearly illustrate:

• (a) all 360-degree orientations of the package showing the intact seal state,
• (b) the unique, legible TEB serial number barcode, and
• (c) the unbroken mechanical slicing of the bag and continuous physical extraction of the specific gold article—all contained within a single, uninterrupted frame.

Videos containing cuts, edits, pauses, macro-focus shifts, or post-facto re-boxing are legally void.

3.3. Strict Reporting Window: All structural discrepancies, missing items, or transit damages must be formally logged via the digital helpdesk within twenty-four (24) hours of the package receipt timestamp, supported by the unedited unboxing video and tracking ID.

4. Structural Allocation of Risk & Showroom Returns

4.1. Definitive Risk Transition: The entire risk of physical loss, theft, abstraction, or degradation transitions entirely to the Customer the exact millisecond the delivery manifest is signed, or the OTP validation is submitted. The Firm fully abdicates any subsequent liability regarding item counts or weight discrepancies once clean delivery is logged.

4.2. E-Commerce Return Shipments: If a customer initiates a valid return or exchange via the website, the customer assumes full bailee liability for the asset until it is physically delivered to the Firm's compliance room. Returns must utilize the Firm's designated secure logistics channel and identical TEB protocols. Any return shipment packaged in substandard, non-insured, or non-tamper-evident boxes will be summarily rejected at the showroom gates, and the entire risk remains with the customer.

5. Delivery Timeline

The products will be delivered within 15 to 25 days from the date of your order.

6. Shipping Charges

The shipping charges are kept at Rs. 500/- flat per consignment. The consignment is insured while it’s in transit.

7. Delivery Area

We deliver products to our customers residing within India through our tie ups with the top most logistics companies. You can check if your address is valid for delivery by entering your PIN code.

8. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS and email. You can track your shipment status through our website or the courier partner's tracking portal.

9. Shipping Queries

For any questions regarding shipping, delivery status, or special delivery requirements, please contact us via email to connect@bavanejewellers.com or call us on +91 2328 224059 during business hours.

10. Cancellation Policies

Maruti Ganapati Bavane Jewellers offers free cancellation before the order is at “Issued for production” stage.

If the ordered product is bespoke or customised ('Made To Order') then order can not be cancelled.